Book Now

  • 1
  • 2
  • 3
  • 4
  • 0
  • 1
  • 2

T +64 9 300 9595


29 Galway Street, Britomart

Book Now

The Hotel Britomart Terms & Conditions

Important: Please read these terms and conditions carefully.

All reservations made via The Hotel Britomart website are made subject to these terms and conditions and the person making the reservation will be deemed to have accepted these terms and conditions on behalf of all persons who will be staying at The Hotel Britomart under the reservation (once the reservation is accepted and confirmed by The Hotel Britomart). The website is


In these terms and conditions:

  • “We”, “our”, “us” mean The Hotel Britomart.
  • “You” and “your” mean the person who is making the reservation.

Photographic Identification

When you check-in, you may be asked to provide photographic identification.

If you are unable to provide such identification, your reservation may be cancelled and you may be liable to pay us an amount equal to the full reservation amount plus any other costs incurred by us in connection with your reservation.

Guarantee Policy

Guarantee with a valid credit card is required at time of making a reservation via The Hotel Britomart website as well as on check-in to the hotel.

Deposit Policy

No deposit is required when booking a flexible rate online (i.e. any booking that does not require payment at time of booking). Rates that contain restrictions must be paid at the time of making the reservation on The Hotel Britomart. Please refer to individual rate terms prior to confirming your reservation.


A valid credit card MUST be presented on check-in to the hotel.

Payments may be made by credit card (as indicated for online bookings or as indicated as being accepted at the relevant hotel) or by cash or EFTPOS at the relevant hotel.

If you are settling your account by credit card, please note that a 2% credit card transaction fee will apply. You may choose to change the method of payment on check-out to cash or EFTPOS, as these methods of payment do not attract this fee.

You agree to pay interim accounts when presented even though you may not have departed from our hotel.

You agree that any charges for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.

Guests with no pre-arranged credit facility will have a pre-authorisation processed on their credit card prior to arrival, calculated at the full amount of stay plus $50 per day up to the departure date per room.

The pre-authorised amount is set aside by the credit card company for a period of up to 10 working days (release times may vary, please check with the issuing financial institution). The pre-authorisation will affect your available funds balance or spending limit. For more information on this practice we suggest the cardholder contact their issuer. Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction placed on us by the bank, and cannot be negotiated. The Hotel Britomart reserves the right to pre-authorise all credit cards upon arrival. Please note this process validates the presented credit card, and protects both the cardholder and merchant from increasing fraud incidents. Cash is not an acceptable form of bond when staying with The Hotel Britomart and a valid credit card will need to be presented on arrival.

Rates and Charges

You agree that you will pay to us the room rate for each day of your stay and any additional charges up until the time you advise us that you have departed from our hotel.

All prices are quoted in New Zealand dollars (unless otherwise specified) per room per night and are inclusive of GST.

Prices are subject to availability and can change without notification due to fluctuations in charges and currency.

Blackout/special event periods may apply.

The “from” rates displayed on the website are indicative rates only, are subject to availability & terms and conditions apply. Please select dates and check availability to get the most up to date pricing.

Each rate or hotel package available via The Hotel Britomart website is subject to individual terms and conditions.

Special offers

Member Exclusive, special offers, loyalty perks, or local promotions for Accommodation and Food and Beverage may vary and are subject to availability, and modifications without prior notice. Contact us to inquire about current offers.

Cancellation Policy

For any booking that requires payment on check-in to the hotel, booking must be cancelled by 2:00 pm, 24 hours before arrival to avoid cancellation fee.

Cancellations after this time or no-show are subject to a cancellation fee which will be charged to the credit card used to guarantee payment of your account. The cancellation fee is equal to the accommodation fee payable for 1 night of stay. A no-show is when you do not check-in on the night of your booking reservation.


Standard check-in time is 3.00 pm*

You agree that we may apply a charge if your required check-in time requires us to keep the room empty on the previous day.

You must advise us of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of registration.

For guests who book directly, there is no requirement to fill out a registration card during check-in. You acknowledge your responsibility for all charges applied to your room account.


Check-out time is 11.00 am on the date shown for your departure unless we agree to another time.

Departure after that time may incur additional room charge.

You are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 30 days of departure you agree to pay the total amount due on the receipt of our invoice.

You must return the key and/or security card for the room at the time of your departure and agree to pay a charge for replacement of keys you lose or fail to return same.


Persons under the age of 18 must be accompanied by a responsible adult.

Children under the age of 12 years using existing bedding can stay at no additional charge in the room with guardians / parents, note the maximum occupancy per room is 2 adult (or 1 adult/1 child).

Facilities and Services

Whilst care is taken to ensure that the description of our facilities and services is accurate, these are continually being changed, upgraded, and on occasion taken out of service.  If any feature or facility is essential to you in choosing a particular property, it is your responsibility to confirm with the property prior to making your reservation that the feature or facility will be available during your stay.

To the extent permitted by law, The Hotel Britomart is not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.

Accommodation facilities listed may not apply to all room types.

Third Party Products and Services

The Hotel Britomart sometimes includes third party products or services in special packages, or hosts third party services at the hotel, and is not liable under any circumstances for any failure by third party providers to provide products or services, nor for any error, alteration or change of any kind made by those third party providers following acceptance of a booking by them.

All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.

The Hotel Britomart does not warrant the accuracy of any information, statements or representations made by third parties and is not liable for any act or omission, default or negligence of any third party provider.

Gift Certificates

All reservations are subject to availability. Please quote your gift certificate number when booking and present the gift certificate on check-in. A valid credit card is required when booking and must be presented on check-in. A valid photo identification must also be presented on check-in. Gift certificates are not transferable for cash in any event and do not accrue any reward or loyalty points when purchased or redeemed. Gift certificates are valid for a maximum of 12-months from purchase date and will not be valid after the expiry date or be replaced if lost or stolen. Gift certificates must be redeemed in full in a single visit; any unused balance will not be refunded. Lead-in room type is subject to availability and available at the discretion of individual hotel.

Loyalty Programs

When The Hotel Britomart engages with a third-party loyalty program, points will be awarded solely on rates deemed eligible by the hotel. The hotel retains the authority to terminate this association at any time without prior notice. Points will be credited to only one loyalty program concurrently, where applicable.

Releases and Indemnity

Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, grounds or car park remain your responsibility and we are not responsible for their safekeeping.

To the extent permitted by law, you agree to release and hold harmless The Hotel Britomart and its current and former officers, employees and agents against and from all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your reservation, your stay  or your attendance an event at The Hotel Britomart for any reason whatsoever.

You agree to indemnify The Hotel Britomart and its current and former officers, employees and agents for all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including consequential and economic losses, property loss/damage and damage for injury, including personal injury and death) incurred or suffered by The Hotel Britomart or its current or former officers, employees or agents arising out of, caused by, attributable to or resulting from your reservation, your stay, or your attendance at an event at The Hotel Britomart except to the except caused or contributed to by The Hotel Britomart or its current or former officer’s, employee’s or agent’s negligence.

You agree that regardless of your length of stay there is no tenancy or other proprietary rights created under any laws.

We grant you a licence to stay in our hotel and we reserve the right to terminate the licence at any time.

Photography and Video

Any activity (including photography and videography) of a commercial or promotional nature is not permitted anywhere within the hotel without the prior written approval of hotel management and, in the case of photography / videography, without an authorised location acknowledgement. Hotel management has the right to cancel accommodation and require the immediate cessation of any activity taking place in breach of this condition. Unauthorised imagery or video must not be published on any media and must be immediately removed from the public domain upon request from hotel management

If any photography, videography, or other media, whether captured personally or professionally, is deemed detrimental to our business brand or values, we reserve the right to request its removal, with an expectation of compliance within a 24-hour timeframe.

Use of Information

You agree we may use your email address to send you information.


We retain the exclusive right to decline booking or promptly cancel a reservation, event or other activity if its nature is inconsistent with our business or brand values and is considered detrimental.

These terms and conditions are governed by and will be construed in accordance with the laws New Zealand.

Nothing in these terms and conditions affect any rights you may have and which by law cannot be excluded, including under the Fair Trading Act 1986


At various times, we may collect personal information about you and/or the persons accompanying you during your stay or attendance at an event at The Hotel Britomart

The Hotel Britomart handles all personal information in accordance with its Privacy Policy and applicable privacy laws. A copy of The Hotel Britomart Privacy Policy is available at Privacy Policy.